Customer Protection & Chargeback Administration
Manage downstream tariff recovery with a controlled customer process
Receiving recovered tariff funds may create additional work when some of the original cost was passed to customers, distributors, affiliates, or other downstream parties.
Pacific Trade Recovery (PTR) helps businesses determine which accounts require review, connect recovered funds to the underlying transactions, administer approved customer outcomes, and maintain a clear record through final closeout.
Downstream impact
Understand where recovered value may affect your customers
The customs refund is only one part of the financial picture.
Tariff-related costs may have been reflected in explicit surcharges, unit-price changes, contract adjustments, or other commercial charges. When recovery occurs, businesses may need to understand which customers were affected and what, if anything, requires further action.
PTR helps organize that review by connecting the recovered amount to the relevant customer, product, transaction, and billing history.
The goal is to give your team a clear view of:
- Which customer accounts may be connected to the recovered funds
- How tariff-related costs were reflected in historical pricing
- Whether credits, rebates, or other adjustments have already occurred
- Which accounts can move through a standard administrative process
- Which situations require additional internal or professional review
Connected records
Build the downstream picture from connected records
Customer allocation decisions are easier to manage when you review the underlying records together.
Customer invoices and billing history
Review explicit tariff charges, surcharges, unit-price changes, and other billing activity associated with the relevant transactions.